Privacy Policy
You Are in Control
Citrine Beauty (“we” or “us”) is committed to protecting and respecting your privacy. This policy explains how we use any personal information that you provide to us through our website, email, or phone. Please read it carefully. We may change this policy and will post any updates on this page, so please check back frequently.
For the purposes of data protection law, the controller is Citrine Beauty, 133 Brasenose Rd, Didcot OX11 7BP.
Information We May Collect From You
We may collect and process the following types of personal information:
Information You Provide to Us
You may provide us with information in several ways, including by filling in forms on our website or by contacting us via phone, email, or in person. This includes information you provide when you make an enquiry, book an appointment, or request information about our services. The personal information that you provide may include your name, address, email address, phone number, and any relevant medical or allergy information to ensure safe treatment.
Information We Collect About You
When you use our website, we may automatically collect technical information about your device, including your IP address, browsing history, and information on how you interact with our website. We may combine this information with other details you have provided to us.
Information We Receive From Other Sources
We work with third parties such as payment providers, analytics services, and social media platforms, and may receive information about you from them. This could include demographic information and insights into your interests based on your online behaviour.
How We Use Your Personal Information
We use personal information about you in connection with the following purposes:
• Providing beauty treatments and services that you have requested.
• Managing appointments and bookings.
•Processing payments and confirming transactions.
• Administering promotions, discounts, and loyalty programs.
•Marketing and advertising, including sending offers and updates about our services.
•Customising your experience to improve our services based on your preferences.
•Ensuring website security and preventing fraud.
• Complying with legal and regulatory obligations.
Legal Basis for Processing
Our legal basis for processing your personal information includes:
Contract
Processing your data is necessary to perform a contract with you, such as managing your bookings or processing payments.
Consent
You have consented to us using your personal information for marketing and promotional purposes. You can withdraw your consent at any time by contacting us.
Legitimate Interests
It is in our legitimate interests to use your personal information to improve our services, enhance customer experience, and ensure security.
Sharing Your Personal Information
We do not sell or market your personal information. However, we may share your personal information in the following circumstances:
•With service providers (such as booking platforms, payment processors, and IT service providers) who help us run our business.
•With advertising and analytics partners to understand customer preferences and improve our marketing efforts.
•If required by law, for example, to comply with a legal obligation or in response to law enforcement requests.
Storing Your Personal Information
We take reasonable steps to ensure your personal information is stored securely. If we transfer, store, or process your personal information outside the UK or European Economic Area (EEA), we rely on legal safeguards to protect your data.
While we implement security measures, no method of online transmission is entirely secure. You provide your information at your own risk.
Cookies
We use cookies and similar tracking technologies to enhance your experience and personalise content. Cookies help us remember your preferences, improve website functionality, and serve relevant ads. You can adjust your browser settings to disable cookies, but this may impact website functionality.
Your Rights
You have the right to:
•Request access to your personal data.
•Ask for corrections to inaccurate or incomplete information.
•Request erasure of your personal data when it is no longer needed.
• Opt-out of marketing communications at any time.
•Restrict processing of your data in certain circumstances.
To exercise your rights, contact us at [email protected].
Links to Third-Party Websites
Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party websites. Please review their privacy policies before providing any personal information.
Contact Us
If you have any questions about this privacy policy or how Citrine Beauty handles your personal information, you can contact us:
•Post: Citrine Beauty, 133 Brasenose Rd, Didcot OX11 7BP
•Email: [email protected]
•Phone: 07908 975434
If you have concerns about how we handle your data, you can contact the UK Information Commissioner’s Office at:
•Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF